AI in Healthcare Virtual Summit Session Recordings-Gen AI in Clinical Practice

Video Transcription

Video Summary

Dr. Jeffrey Moon discusses the potential of generative AI in managing patient messages, highlighting its potential to alleviate the burden faced by physicians. He shares a personal anecdote about a dermatologist friend who left clinical practice due to exhaustion from handling these messages. At institutions like the University of Pennsylvania, where Dr. Moon serves as an assistant chief medical information officer, patient messages have surged, with over 6 million received by 2023. Generative AI offers a solution by drafting responses to patient inquiries, which are then reviewed by healthcare professionals.<br /><br />Dr. Moon notes that while AI can address simple queries, its responses can sometimes be inauthentic or verbose. The technology is compared to early iterations of software like Microsoft Word, emphasizing that generative AI is still evolving. Trials of this technology at Penn showed that it helped partially ease the workload, but the differences in adoption across various departments suggest a mixed reception among healthcare providers.<br /><br />Patients' reactions to AI-generated messages, particularly concerning authenticity and trust, remain a concern. Dr. Moon anticipates that as AI continues to develop and integrate with healthcare systems, it will better address complex clinical queries by utilizing domain-specific knowledge sources.

Asset Subtitle

Jeffrey Moon, MD MPH
Assistant Chief Medical Information Officer,
University of Pennsylvania

Keywords

generative AI

patient messages

healthcare

physician burden

University of Pennsylvania

AI adoption

authenticity

clinical practice

healthcare technology


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